Privacy Policy
This Privacy Policy explains how TopTier Contractor Agency LLC (“TopTier Contractor Agency,” “we,” “us,” “our”) collects, uses, stores, shares, and protects personal information. By accessing our website or using our services, you consent to the practices described in this Policy.
We are committed to respecting your privacy and maintaining the security of information you choose to share with us.
For privacy-related inquiries, contact us at: austin@toptiercontractor.com
1. Personal Information We Collect
We may collect personal information when you visit our website, submit an inquiry, book a consultation, communicate with us, or engage our services. This information may include:
- Name, email address, phone number, and business information
- Details provided during consultations or project discussions
- Content and assets you provide for project work
- Technical information collected automatically such as IP address, device type, browser type, and pages visited
- Information related to billing and transactions (processed by third-party payment providers, not stored by us)
We primarily collect information for business-to-business purposes, and we do not knowingly collect information from children.
2. How We Use Personal Information
We use the information we collect to operate and improve our business and to provide the services you request. This includes:
Communicating with you regarding inquiries, consultations, meetings, project updates, or support
Delivering services according to agreements or proposals
Sending necessary operational and onboarding communications
Sending optional marketing communications where lawful and appropriate
Maintaining internal records, invoices, planning documents, and scheduling workflows
Improving our website, services, and customer experience
Complying with applicable laws, regulations, and contractual obligations
We do not sell personal information.
3. SMS and Mobile Communications
If you provide your mobile number to us, you agree that we may contact you with text messages related to service updates, reminders, instructions, or promotional content where permitted.
These messages may be automated. Message frequency may vary based on your engagement and project stage.
You may opt out at any time by replying “STOP,” and we will no longer send you marketing text messages. A confirmation message may follow. You may reply “HELP” at any time for help.
We do not share mobile numbers with outside parties for their marketing use, and we use your number only for communications that relate directly to our services or the relationship you have with us.
4. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience, analyze traffic, and understand user behavior. Cookies may store basic information about your device and preferences.
You may control or disable cookies through your browser settings. Doing so may affect website performance.
We may use analytics tools that collect aggregated information to help us understand how visitors use our website. This information does not identify you personally.
5. Sharing of Information
We may share information with trusted third-party service providers that assist in operating our business. These may include:
Website hosting providers
CRM and automation platforms
Email and SMS delivery services
Analytics providers
Payment processors
Project management or collaboration tools
These providers are given access to information only as needed to perform their functions and are expected to maintain appropriate confidentiality and security measures.
We do not share or sell personal information to external parties for unrelated marketing or commercial gain.
Information may also be shared if required by law, regulation, court order, or to protect our rights or the safety of others.
6. International Data Transfers
While TopTier Contractor Agency is based in the United States, some of the tools and systems we use may process data in other countries. By interacting with our website or services, you acknowledge that your information may be transferred internationally in accordance with applicable data protection standards.
7. Data Retention
We retain personal information only as long as necessary to provide services, manage our business operations, or comply with legal and regulatory obligations. Once information is no longer required, it is securely deleted or anonymized.
8. Security Measures
We take reasonable administrative, technical, and physical precautions to protect personal information against unauthorized access, misuse, alteration, or loss. However, no online transmission or storage system can be fully guaranteed, and you acknowledge that you share information at your own risk.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
Request access to information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to certain forms of processing
Withdraw consent where processing is based on consent
To exercise any rights, or to request clarification, email us at: austin@toptiercontractor.com
We may need to verify your identity before responding.
10. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our services or laws. When updated, the “Last updated” date will be revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or our data handling practices, contact: austin@toptiercontractor.com