Terms of Service
These Terms and Conditions (“Terms”) govern your access to and use of the website owned and operated by TopTier Contractor Agency LLC (“TopTier Contractor Agency,” “we,” “us,” “our”) and the services we provide. By visiting our website, submitting an enquiry, engaging our services, or communicating with us in any way, you agree to be bound by these Terms. If you do not agree, you must discontinue use of our website and services.
TopTier Contractor Agency LLC is a Wyoming-registered business. We provide digital and marketing services primarily to clients in the United States but accept clients globally where legally permissible. We operate as a business-to-business service provider.
For all matters relating to these Terms, you may contact us at: austin@toptiercontractor.com
1. Overview of Our Services
TopTier Contractor Agency offers specialized digital services designed to help service-based businesses enhance their online presence and client acquisition processes. Our services generally include:
Website design and development
Funnel and landing page creation
CRM and automation setup (including SMS and email workflows)
Digital marketing strategy and consultation
These services may evolve as our business grows. The specific scope of work for any engagement will be outlined in a written proposal, agreement, or statement of work provided to you. If there is any inconsistency between these Terms and a signed agreement for a particular project, the signed agreement will take precedence.
2. Use of Our Website and Materials
All content on our website, including text, graphics, videos, layouts, and branding, is the property of TopTier Contractor Agency LLC unless otherwise stated. You may view and use the website for lawful business purposes only. You may not copy, reproduce, distribute, publish, modify, or exploit any website content without written permission from us.
You agree that you will not use the website in any manner that interferes with its operation or security, or that violates any law, regulation, or third-party rights.
3. Your Responsibilities
When engaging our services, you agree to provide accurate information, respond to communication in a timely manner, and supply any materials required for project completion. You confirm that any content, brand assets, or data you share with us are legally yours to use and do not infringe upon the rights of any third party.
You are also responsible for ensuring that your marketing practices and use of any tools we configure for you comply with applicable laws in your region, including laws governing advertising, privacy, and customer communication.
4. Mobile Messaging and SMS Communications
By providing your mobile number to us—whether through our website, a booking form, consultation call, or any other method—you consent to receive SMS messages from us regarding service updates, reminders, onboarding instructions, and occasional promotional content where permitted.
We do not overuse messaging, and frequency may vary depending on your activity and projects. Standard messaging and data rates may apply.
You may opt out of marketing text messages at any time by replying “STOP.” You may also reply “HELP” for assistance. Opting out of promotional SMS messages may not affect necessary service-related communications needed to complete ongoing work, unless you request otherwise.
We do not sell or share mobile numbers for external marketing purposes. Your number is used only for communication directly related to TopTier Contractor Agency and the services we provide.
5. Payments and Fees
Unless otherwise stated in an individual agreement or proposal, fees for services are due in accordance with the payment terms presented to you at the time of engagement. Work may be paused if payment is delayed.
Invoices are issued electronically, and payment methods may vary depending on the nature of the project and the platform used for billing.
6. No Guarantee of Results
You acknowledge and agree that digital marketing, web development, automation systems, and similar services inherently involve variables outside of our control. While we use skill, experience, and reasonable care in executing our work, we cannot and do not guarantee any particular financial outcome, volume of leads, sales performance, ranking position, advertising approval, or business growth.
Any examples of past performance, testimonials, or case studies are illustrations only and do not constitute a promise or assurance of results.
7. Intellectual Property
We retain ownership of our methodologies, templates, systems, frameworks, proprietary tools, and internal processes used to deliver our services. Upon full payment for a project, you receive a license to use the specific deliverables created for you—such as your website design or automation setup—for your own business purposes.
This license does not extend to any underlying proprietary tools or code that we use across multiple projects unless expressly stated otherwise.
Any assets you supply to us remain your property, and you grant us permission to use them for the purpose of fulfilling your project.
8. Third-Party Services
Our services often involve the use of third-party platforms including, but not limited to, website hosts, CRM systems, messaging gateways, analytics tools, and payment processors. Each of these services has its own terms, privacy practices, and performance expectations.
We are not responsible for failures, outages, delays, or policy changes by any third-party provider, but we will act reasonably to assist in resolving issues that affect your project.
9. Confidentiality
Any non-public information that either party discloses to the other in the course of a project will be treated as confidential. Neither party will disclose confidential information except as required by law or necessary to perform the agreed work.
This obligation continues after any project or relationship between us ends.
10. Limitation of Liability
To the fullest extent permitted by law, TopTier Contractor Agency LLC shall not be liable for indirect, incidental, special, or consequential damages, including loss of revenue, profits, clients, or data.
Our total liability in connection with any claim arising from our website or services will not exceed the total amount paid by you for the specific service giving rise to the claim.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
11. Termination
Either party may end an engagement by providing written notice in accordance with any agreement or reasonable communication method. You are responsible for all fees for work already completed up to the date of termination.
Sections relating to confidentiality, intellectual property, limitations of liability, and governing law will continue to apply after termination.
12. Governing Law
These Terms and any dispute or claim arising from them are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.
Any disputes shall be resolved in the appropriate courts located within the State of Wyoming, unless we mutually agree otherwise.
13. Contact Information
For questions regarding these Terms, email: austin@toptiercontractor.com